Refund and Return Policy for TIDBITS365
Last Updated: January 26, 2025
Overview
At TIDBITS365, we want you to be completely satisfied with your purchase. However, since we offer print-on-demand merchandise that is customized and made specifically for each order, our return and refund policy has certain limitations. Please read this policy carefully before making a purchase.
Return Eligibility
Eligible Returns
We accept returns for the following cases:
- Products received damaged or defective
- Wrong items shipped
- Significant quality issues
- Products substantially different from description
Non-Eligible Returns
The following items cannot be returned:
- Customized or personalized items (unless defective)
- Items marked as final sale
- Items worn, washed, or altered
- Items without original tags and packaging
- Items purchased more than 30 days ago
Return Process
- Initiate Return
- Contact us at peeratecha@gmail.com within 30 days of receiving your order
- Include your order number and photos showing the issue
- Describe the reason for your return
- Return Authorization
- Wait for our return authorization email
- We will provide a return shipping label if the return is due to our error
- Returns for other reasons require customer-paid shipping
- Package Requirements
- Pack items securely in original packaging
- Include all tags and accessories
- Attach provided return label or shipping label
- Include return authorization number
Refund Process
Refund Timeline
- Inspection period: 1-3 business days after receiving return
- Refund processing: 3-5 business days
- Credit card refunds: 5-10 business days to appear on statement
Refund Methods
- Original payment method will be refunded
- Store credit option available upon request
- Gift returns will be refunded as store credit
Refund Amounts
- Full refund for defective/wrong items (including shipping)
- Original product cost minus shipping for other approved returns
- No refund for return shipping unless error was ours
Damaged or Defective Items
If you receive a damaged or defective item:
- Take photos of the damage
- Contact us within 48 hours of delivery
- Do not attempt to use damaged items
- Keep all original packaging
Exchange Policy
Due to our print-on-demand nature:
- Direct exchanges are not available
- Return the unwanted item for refund
- Place a new order for desired item
Shipping Costs
- Free return shipping for defective/wrong items
- Customer pays return shipping for other returns
- Original shipping charges non-refundable unless error was ours
Quality Guarantee
We stand behind our products and guarantee:
- Print quality meets industry standards
- Materials match description
- Proper sizing within standard variations
- Professional craftsmanship
Contact Information
For all return-related inquiries:
- Email: peeratecha@gmail.com
- Address: TIDBITS365
400 Waterside Drive, Unit 606
Norfolk, VA 23510 - Response time: Within 24-48 business hours
Special Circumstances
Holiday Returns
- Extended return period for holiday purchases
- Special dates will be announced during holiday season
International Returns
- Customer responsible for return shipping and duties
- Must comply with customs regulations
- Contact us for specific instructions
Cancellations
- Orders can be canceled only before printing begins
- Contact us immediately for cancellation requests
- Once printing starts, order cannot be canceled
Right to Modify
TIDBITS365 reserves the right to modify this policy at any time. Changes will be posted on this page with an updated revision date.
Questions or Concerns
If you have any questions about our return policy or need assistance with a return:
- Email us at peeratecha@gmail.com
- Include your order number in all correspondence
- Allow 24-48 hours for a response
By making a purchase on tidbits365.shop, you acknowledge that you have read, understood, and agree to this Return and Refund Policy.